We are 100% confident that you’ll have a great adventure with us, so we now offer a 100% Satisfaction Money Back Guarantee!
We are constantly finding ways to make our adventures even better. We are so excited about the improvements we’ve made to our adventures, we’ve decided to guarantee customer satisfaction. That means if your not happy with your adventure in any way, you can ask for your money back.
Here is how it works.
Satisfaction Guarantee
We offer a 100% satisfaction guarantee for all our adventure activities and tours. We have full confidence in the quality of all aspects of the adventure experiences we provide. Because of this, if you are not 100% satisfied with your experience, if part of your adventure doesn’t meet your expectations, let us know and we will fix it for you.
If the issue remains unresolved, and you aren’t completely satisfied by our response, we will refund you for the part of your trip that you were not satisfied with.
Guarantee Conditions
You must bring the issue to the attention of your guide on the day of your trip.
You must provide us with an opportunity to rectify the issue.
The issue/complaint must be about something within our control (eg. this Guarantee excludes things beyond our control like weather conditions, traffic delays, and other parties encountered while on your adventure).
The maximum allowable refund is the amount that was paid for the experience.
This guarantee does not alter or vary your rights under Australian Consumer Laws. We respect the legal rights of all Australian’s and international visitors to Australia.
If you’d like to know more about this, or our other policies, feel free to contact us at any time.
To choose a private small group adventure that suits your needs click here and book now!